• ☎️+919598090014. 📧 Info@aquagfreshro.com
'

Refund & Return Policy

Refund & Return Policy

Effective Date: [01/04/2025]

Thank you for shopping with Aqua G Fresh RO. We strive to provide high-quality water purification products and excellent customer service. If you are not fully satisfied with your purchase, we are here to help.

1. Return Policy

We offer a 7-day return policy, meaning you have 7 days from the date of delivery to request a return. To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • All accessories, manuals, and other items that came with the product must be included.
  • A valid proof of purchase (invoice/receipt) is required.
  • Returns due to misuse, mishandling, or unauthorized repairs will not be accepted.
  • Customized or personalized products are not eligible for return.

How to Initiate a Return?

To request a return, please contact our customer support team at [Support@aquagfreshro.com/+917710835213] with the following details:

  • Order Number
  • Reason for Return
  • Clear images (if applicable) of the product showing the issue

Once approved, we will provide instructions on returning the item.

2. Refund Policy

Upon receiving and inspecting your returned item, we will notify you about the approval or rejection of your refund request.

  • If approved, the refund will be processed to your original payment method within 7-10 business days.
  • If the refund is delayed, we recommend checking with your bank or payment provider, as processing times may vary.
  • Shipping fees (if applicable) are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective product).

3. Exchange Policy

We only replace items if they are defective or damaged upon delivery. If you need an exchange, please contact us within 48 hours of receiving your order and provide images as proof.

  • Exchanges are subject to product availability.
  • If an identical product is unavailable, we will offer an alternative or a refund.

4. Order Cancellation Policy

  • Orders can only be canceled before shipment. Once an order is dispatched, it cannot be canceled.
  • If an order is canceled before dispatch, the refund will be processed within 3-5 business days.

5. Warranty Policy

  • Our products come with a standard [mention warranty period] warranty against manufacturing defects.
  • The warranty does not cover damage caused by misuse, mishandling, unauthorized repairs, or external factors.
  • To claim a warranty, please contact our support team with proof of purchase and issue details.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service to ensure a successful return process.

7. Contact Us

For any questions regarding returns, refunds, exchanges, or warranties, please reach out to us at:

We strive to provide the best service and appreciate your trust in Aqua G Fresh RO.

Note: We reserve the right to update or modify this policy at any time without prior notice. Please check this page regularly for any updates.

Aqua G Fresh RO
Providing Pure & Safe Drinking Water!